Conditions & Policies

MINIMUM ORDERS

$25.00 Minimum Order. Any order less than $25.00 will be charged a $7.50 small order fee.

OUT-OF-STOCK ITEMS

All orders will be shipped based on availability. In case we are temporarily out of an item, a customer service representative will contact you regarding a back order of the item(s). You MUST SPECIFY at the time of order if you wish your order to ship complete.

PAYMENT TERMS & CREDIT POLICY

CREDIT CARD: If you wish your order to ship immediately, payment must be made by credit card. We accept VISA and MasterCard. Pickup orders must be prepaid by credit card before order can be processed. New customer orders will be shipped on credit card terms.

MONEY ORDER/CASHIERS CHEQUE: Orders paid for by money order or cashier's cheque will ship immediately upon receipt of the money order or check. Please contact your sales representative for a complete total including shipping costs.

PREPAID ORDERS: Prepaid orders will be shipped upon Bank notification of  collected funds.

PERSONAL CHEQUE: Orders secured by personal cheque will be held until your cheque clears (10 days to 3  weeks). Please contact your sales representative for a complete total. NSF and returned cheques are the responsibility of the customer and are subject to a minimum return cheque fee of $30.00.

OPEN CREDIT TERMS: can be established after a favourable purchase history, usually one year, a favourable credit report and a submitted credit application. 1.5% per month will be charged on past due accounts. Slow paying accounts will be returned to credit card terms.

SHIPPING

ALL ORDERS SHIPPED F.O.B. Medicine Hat, Alberta via Federal Express or Motor Freight.

FED EX SERVICES: Ground (5-7 days), Saver (3 days), Two Day, First Overnights (8:00 AM), Priority Overnights (10:30 AM), Standard Overnights (4:00 PM), FedEx Int'l Economy (3 days), FedEx Int'l Priority (Overnight).

DAMAGE OR SHORTAGE

In the event your shipment arrives with visible damage, document damage with delivering carrier. Damage or Shortage must be reported to Lawn Shop Services within 5 days of receipt of order. No claims will be allowed after 5 days receipt of  order.

RETURN POLICY

Call Lawn Shop Services customer service for a return Authorization Number (RA#). Items returned MUST have RA# or they will be refused and returned AT SHIPPER'S EXPENSE.

All authorized returns must be received and authorized by Lawn Shop Services 20 days prior to the Holiday.

Authorized returns FOR MERCHANDISE ORDERED will be issued MERCHANDISE CREDIT ONLY.

LIMITED WARRANTY & RESPONSIBILITY

Lawn Shop Services warrants our products for 90 days with proof of purchase. Lawn Shop Services shall have no liability whatsoever in any event for payment or incidental or consequential damages, including, without limitations, installation costs and damages for personal injury and property. Products may represent a possible shock or fire hazard if improperly installed or altered in any way. This warranty does not apply to any product which has been improperly installed in accordance with current local codes and/or the Provincial or Federal Code.